This policy explains how Bizzly Pty Ltd collects, uses and shares personal information when you use Bizzly Hosting. It should be read with our Terms of Service.
For personal information in customer-hosted content, such as websites, applications, databases or files that you run on your own server, Bizzly usually acts as an infrastructure provider or processor. You remain responsible for the privacy notices, consents, lawful basis and requests that apply to personal information you choose to host.
Information we collect
We collect information you provide to us, including your name, email address, phone number, business details, account details, support messages, domain registrant details, payment setup details and information entered into order forms. We also collect service information such as IP addresses, device and browser details, authentication events, audit logs, usage records, invoice records, server metadata, DNS metadata and security logs.
Payment card details are handled by our payment provider. We store payment references, status and limited card metadata such as brand and expiry where provided by the payment provider.
You may browse public marketing pages without creating an account, but account, order, payment, security and support workflows require us to collect the information needed to provide those services.
How we use information
We use personal information to provide, secure, support, bill, improve and administer Bizzly Hosting. This includes creating accounts, provisioning services, registering domains, managing DNS, issuing invoices, collecting payments, preventing fraud and abuse, investigating incidents, complying with legal obligations and communicating with you about your account.
When we share information
We share information with service providers that help us operate Bizzly Hosting, including payment providers, domain registrars, registries and email providers. Domain registrant information may be submitted to registrars, registries, escrow providers, WHOIS/RDAP services or dispute bodies as required by domain rules.
Domain registration may require registrant information to be included in registry systems, WHOIS or RDAP records, or registrar compliance systems. The exact public data shown depends on the domain extension, registry policy, registrar policy and applicable law.
We may also disclose information where required by law, to enforce our terms, to protect Bizzly, our customers or others, to respond to security or abuse reports, or as part of a business sale, merger or restructure.
We do not sell your personal information. We may use aggregated or de-identified information to understand product usage, reliability, abuse trends and business performance.
Cookies and sessions
We use cookies and similar storage for sign-in sessions, account security, preferences, fraud prevention and service operation. Blocking cookies may prevent the control panel from working correctly.
We may also use analytics or performance cookies to understand how public pages and product flows are used. If we use advertising or third-party targeting cookies in the future, we will update this policy or provide an appropriate consent or preference control where required.
You can manage cookies through your browser settings. Some non-cookie technologies and strictly necessary security or session controls may not be disabled without affecting the service.
Security and retention
We use reasonable technical and organisational measures to protect personal information. No internet service can be made perfectly secure, so you should also protect your account, devices, passwords, passkeys and server credentials. We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, investigate abuse and maintain security records.
Access and correction
You can request access to, correction of, or deletion of personal information by contacting us. We may need to keep some information where required for billing, legal, security, fraud prevention, domain compliance or legitimate operational reasons.
If an automated fraud, payment or account eligibility check affects your ability to use the service, you can contact us and ask for the decision to be reviewed.
Contact
Privacy questions can be sent to [email protected].